Charmouth Fossils will endeavor to dispatch all products as soon as possible upon reciept of full payment. Shipping charges are included in the price of the product unless otherwise stated. Shipping takes approximately 2 to 3 working days.
Please note that opening hours are between 9am and 5pm Monday to Friday. Orders placed after 5pm, at the weekend or during a public holiday will be processed at the first possible opportunity on the next working day. Please take this into consideration when counting days until delivery.
Our couriers deliver between 7:30am and 5:30pm Monday to Friday (excluding holidays). Please ensure your delivery address is manned during these times or we have instructions on where the product is to be left. The driver cannot phone to give advanced warning and it is essential we have the correct delivery address and postcode.
Please Leave Detailed Delivery Instructions
Unless instructed otherwise our drivers may accept signatures from any person preasent at the delivery address. Our drivers have no way of distinguishing between authorized and unauthorized persons. It is the responsibility of the buyer to ensure their premises is inaccessible to anyone not authorized to accept delivery. If an item is for the attention of a specific person please state this prior to the orders dispatch.
If the premises is unmanned at the point of delivery the driver will not leave packages unattended unless instructed to do so prior to dispatch. Charmouth Fossils are not responsible for losses caused by poor storage conditions, insufficient security, unauthorized access, etc, to the requested delivery location after the point of delivery so long as the goods have been delivered in accordance with buyer instruction. We reserve the right to charge you for the reasonable cost of re-dispatch if this is required.
Please check any received items immediately upon receipt of the delivery. If you have received your item from Charmouth Fossils and found it damaged or not to be as ordered you must inform us by telephone on 01297 560 020. In this case you may return it to Charmouth Fossils within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials intact.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received not in accordance with these requirements.