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Returns Policy

Delivery

All UK orders are dispatched within 24 hours. Delivery costs are weight based. UK orders under 2kgs are dispatched by royal mail first class signed for unless otherwise stated. This takes can take up to 5 working days to arrive. All UK orders over 2kgs are dispatched by courier company such as TNT or DPD or similar. These orders are dispatched the next day and arrive within 48 hours.

International shipping are again weight based and costings also vary with your country of origin. But usually dispatched within 24 hours. Again, items under 2kgs are shipped using royal mail and any orders over 2kgs are shipped by courier service. The delivery times will vary depending on the destination country too. Please contact us if you require further information.

Refund Policy

We offer a ‘Free 14 Day Return Policy’ for UK customers. Please note we do not currently offer this service for Northern Ireland, Republic of Ireland as well as international customers.

We will make every effort to describe all our products as correctly as possible. However, we understand occasionally not all items received are as you expected and therefore, we offer a ‘Free 14 Day Return Policy’.

If you require to return your item(s) please get in touch with us on the details below or simply reply to your order confirmation requesting a refund.

Terms & Conditions

Items must be opened and checked once received. Any damaged or faulty items must be reported within 7 days of receipt. We can’t be held responsible for any issues reported after this time. This is to make sure no problems/damages occurred during transit.

  • All items must be returned in an “as sold state”.
  • If returning, please make sure the item is packaged correctly so it’s not damaged in transit, as you (the customer) are responsible until it reaches us. Any damage caused on the way back invalidates our return policy.
  • The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

Return address:

Charmouth Fossils
Lower Sea Lane
Charmouth
Dorset
DT6 6LL.

Tel: 01297 560020
Email: shop@charmouthfossils.co.uk